The AI assistant gave an unhelpful answer — what now?

First: rephrase

The assistant answers best with specific, complete questions. Instead of "it does not work", try "I get an error message when I try to reset my password".

Ask for the source article

Ask "which article covers this?" and Pilot will link the knowledge base page it used, so you can read the full steps yourself.

Escalate to a human

If Pilot still cannot help, use the Open a ticket button in the chat. Your conversation context helps our team resolve it faster. Tickets are answered by a real person on our support team.

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