How can we help?
Search the knowledge base, or ask the AI assistant for a guided answer.
- Getting startedSample
Welcome to SupportPilot: how to get help
Three ways to get answers: ask the AI assistant, search the knowledge base, or open a ticket for the human team.
Read article - Account & billingSample
Resetting your password
Use the Forgot password link on the sign-in page to receive a reset email.
Read article - Account & billingSample
Understanding your plan and billing cycle
Plans renew monthly on the day you subscribed; invoices are emailed automatically.
Read article - TroubleshootingSample
The AI assistant gave an unhelpful answer — what now?
Rephrase the question, ask for the article, or escalate to a human ticket.
Read article - Getting startedSample
Starting your first conversation with the AI assistant
How to open the chat, use suggested questions, and keep a history of past conversations.
Read article - Orders & shippingSample
Tracking your order
Find your tracking link in the shipping confirmation email or your account order history.
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Returns and refunds explained
30-day return window, refund to the original payment method within 5 business days of arrival.
Read article - TroubleshootingSample
Page won't load? Try these quick fixes
Refresh, clear cache, try another browser, or check service status before contacting support.
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