Welcome to SupportPilot: how to get help

Three ways to get help

SupportPilot gives you three ways to reach an answer, from fastest to most thorough:

1. Ask the AI assistant — open the chat and ask in plain language. Pilot answers instantly using this knowledge base.
2. Search the knowledge base — use the search box on the Help Center to find step-by-step articles.
3. Open a support ticket — if the AI cannot solve it, create a ticket from the chat or the Tickets page and a human on our support team will follow up.

What the AI assistant can do

Pilot reads every published article in this knowledge base before answering, so it stays on-brand and up to date. It can summarize articles, walk you through steps, and hand you the right article link.

When to skip straight to a ticket

If your question involves account-specific details — a specific order, a refund, or billing dispute — open a ticket right away. The AI will happily help you write it.

This is a sample article you can edit or delete in the admin dashboard.